The service desk is the fastest route for anything affecting work in progress. If you are an employee of one of our clients, the first call is usually your own IT contact.
| Desk | Contact | Hours | Use it for |
|---|---|---|---|
| Service desk | [email protected] +353 1 555 0121 | Mon–Fri, 08:30–18:00 IST | A session in progress, a code that will not work, a fault affecting your work |
| Client contacts | your account manager [email protected] | Mon–Fri, 09:00–17:30 IST | Booking sessions, contracts, scope changes, out-of-hours cover |
| Security | [email protected] | Acknowledged within one working day | Suspicious email claiming to come from us, vulnerability reports |
| Accounts | [email protected] +353 1 555 0124 | Mon–Fri, 09:00–17:00 IST | Invoices, purchase orders, remittance advice |
Ashford Technical Services Ltd.
Unit 6, Naas Road Business Park
Dublin 12, D12 X4F2
Ireland
Registered in Ireland, No. 512884. VAT IE3451288AH. Visits by appointment through your account manager; the service desk works remotely and is not a walk-in counter.
Sessions are opened at the request of the organisation we support. If you were not expecting one, contact your own IT contact before entering a code into any portal. We cannot change your access rights, reset your password, or make a decision about your employment — those belong to your employer.
See email you may receive from us. Forward anything that does not match to [email protected] without opening the links, and tell your IT contact the same day.
Contracted clients have an out-of-hours number in their service agreement and in the welcome email sent to their IT contact. If you do not have it, call the service desk during working hours and ask for the escalation sheet.