Terms of use

Effective 30 July 2026. The signed service agreement with a client organisation prevails over these terms, which cover the portal and its use by individuals.

1. The portal

RemoteDesk Portal is operated by Ashford Technical Services Ltd. to open remote support sessions at the request of client organisations. Access for support staff of a client organisation is provisioned by us under the service agreement; end users do not hold portal accounts.

2. Sessions

• A session requires a single-use code, valid 24 hours, issued to a named technician, and a confirmation given by the person at the computer.
• The person at the computer may pause or end a session at any time. Ending a session never requires our agreement.
• Session codes are personal to the ticket. Passing a code to a third party is a breach of these terms and we may refuse the connection.
• We may decline or end a session if the requester cannot be verified, if the request would put client data at avoidable risk, or if the connection is not covered by the client agreement.

3. Acceptable use

• Do not attempt to connect to a device you are not authorised to access, or use the portal for any purpose other than support work requested by the client organisation.
• Do not probe, scan or interfere with the portal or the connector, or test it without our written authorisation.
• Do not use the portal to access, copy or disclose client data for any purpose outside the ticket.

4. Client responsibilities

The client organisation identifies the staff and devices in scope, keeps its IT contact details current, tells us in writing if unattended access is ever to be enabled, and informs its own staff that support sessions may be requested. Third-party software that we administer under the service agreement remains subject to its own licence terms.

5. Liability

To the extent permitted by law, our liability is limited to the fees paid by the client organisation in the twelve months before the claim, and we are not liable for indirect or consequential loss, including loss of profit, loss of data where backups were the client’s responsibility, or business interruption. Nothing here limits liability that cannot be limited by Irish or European Union law.

6. Availability

The portal targets 99.9% monthly availability. Planned maintenance is announced to client IT contacts at least 48 hours in advance and scheduled outside working hours wherever the work allows.

7. Governing law

These terms are governed by the laws of Ireland, and the courts of Ireland have jurisdiction, unless the service agreement names another forum.

8. Contact

[email protected], or the Dublin address on the contact page.