Email you may receive from us

RemoteDesk Portal sends session codes and service notices on behalf of the organisation we support. If you received a message from this domain, this page explains it and how to check it is genuine.

Addresses we send from

Address	What it is
[email protected]	Session codes and invitations, sent because your IT contact or our service desk opened a ticket with you. The code is single use and expires after 24 hours. This mailbox does not accept replies.
[email protected]	Confirmations and service notices: a session has closed, maintenance is scheduled, or a device assigned to you has been changed.
[email protected]	Answers from the service desk, Monday to Friday, 08:30–18:00 Irish time. Replies are monitored.
[email protected]	Invoices for the client organisation. Individual users do not receive mail from this address.

Why you received a message

A support ticket was opened about your computer or an application you use, and a session was offered.
Your organisation’s IT contact booked a session or a maintenance window in advance.
A session you attended has closed and you are receiving the summary.
You contacted the service desk and we replied.

What our messages never ask for

We do not ask for your password, a one-time code read aloud, bank or card details, or payment of any kind by email. We do not ask you to install software from a link, and we do not send you to a file-sharing site. A legitimate message gives you a session code and tells you to enter it on this domain, after speaking to a technician you called or who was booked with you.

How to check a message

The sending address ends in remotedeskportal.com.
The message names the ticket, the technician and, where relevant, your organisation.
Any link opens a page on this domain.
The ticket matches something you or your IT contact raised.

If a message does not match, do not open the link or enter the code. Forward it to [email protected] and tell your IT contact, then delete it.

Stopping these messages

Session codes are sent per ticket and stop when the ticket is closed. Service notices can be reduced by asking your IT contact, but notices about sessions on your device cannot be switched off entirely. We do not send marketing mail to client staff.

Deliverability

Session codes are sent from a dedicated subdomain used only for service mail. If your filter quarantines external mail, ask your IT team to allow mail from remotedeskportal.com, then ask the service desk to reissue the code — codes cannot be reissued by the person receiving them.